Imagine this: a customer calls, ready to order a new machine. The request seems straightforward, at least to the sales rep. But then it starts: outdated spreadsheets, back-and-forth emails, technical questions that still need checking. Hours, or sometimes days later, a quote is sent. Only to find out during production that something's off. Missing info. Or a selected option turns out to be technically impossible. So what happens? The quote needs revising. The process starts over. And someone has to explain the delay to the customer. Meanwhile, the order sits still. And your team? Stuck in the same loop again.
It might sound exaggerated, but this is daily reality for many manufacturers. Nearly 55% of production companies face delays due to errors or miscommunication during order intake (Source: Elfsquad customers).
It doesn't have to be this way. It can be done differently.
With Elfsquad, you redesign your entire order process. Smarter. Fully digital. And most importantly: error-free. It all starts with a configurator where your customer, dealer, or sales rep builds the product themselves. Elfsquad guides the process: automatically checking technical feasibility, calculating prices on the spot, and generating all necessary information, right down to the bill of materials.
The best part? Once the configuration is complete, Elfsquad sends the full order straight to production. No manual steps. No duplication. No uncertainty. What used to take 25 minutes per order now takes just 30 seconds - a time saving of 98%.
Where every order used to carry risk: missing components, incorrect selection, or technical misunderstandings - Elfsquad ensures everything is right from the very first step. There's no need to retype or recheck information. Sales knows the quote is correct. Engineering doesn't need to make last-minute changes. And production gets exactly what they need - without errors.
Companies using Elfsquad reduce incorrect orders by over 90%. And the time sales and support teams spend on fixing mistakes? Cut by hundreds of hours each month.
Sales reps don't want to manage spreadsheets, they want to sell. And that's exactly what Elfsquad enables. With clear processes, automatic calculations, and real-time access to product data, your sales team can focus on what they do best. The result: faster sales cycles. Companies report their sales process is up to 35% shorter since implementing Elfsquad.
Distributors, resellers, or dealers no longer need to rely on your internal team. With Elfsquad, they can configure and place orders themselves - independently, through their own customer portal. And always without mistakes.
Belgian manufacturer Dewulf reduced errors in dealer orders by 80% using this approach. McHale, with over 220 dealers worldwide, implemented Elfsquad to standardize and digitize their entire international order process.
With Elfsquad, you eliminate scattered tools and duplicate data entry. Everything connects in one platform: CRM ERP, PLM, even CAD. You always work with the right customer data, up-to-date product information, and technically validated configurations. No more disconnected systems, version mismatches, or copy-paste chaos. Just one single source of truth for your entire organization.
Order management doesn't have to be frustrating. No more chaos, bottlenecks, or endless callbacks. With Elfsquad, you bring structure into your process. You shorten lead times, eliminate errors, and create a setup that can scale with your business.
Curious what that looks like for your company?
Book a demo and we'll show you live.