Customer Solution Manger

Job description

As a Customer Solutions Manager at Elfsquad, you'll own our customers' success end-to-end. You're not just managing a project phase or a handoff, you own the relationship, the outcome, and the growth. From gathering requirements and building solutions, to training customers to independence, to challenging them post-sale on expansion and deeper usage, you're the single trusted partner they count on. Whether it's leading implementation, validating AI-driven work, or driving the next commercial opportunity, your work directly impacts customer value and Elfsquad's growth.

Your role:

• Own the customer lifecycle end-to-end. From Foundation (scoping and discovery) through Implementation (execution and validation), Onboarding (handover and training), and Post-Sale (growth and expansion). You manage the timeline, risks, and dependencies. You are the point of accountability.
• Validate and direct AI-driven implementation. You work with our agents to speed up delivery, but you're the critical validator. You review every output, catch errors early, feed back into the product, and ensure the solution fits the customer's needs.
• Drive both commercial and technical growth. Post-sale, you challenge customers to take the next step — new modules, new products, deeper tool usage, operational improvements. You also ensure they're extracting full value from what they have. You grow the relationship.

You:

• Organized and naturally keep stakeholders informed. You track progress, surface blockers early, and keep teams coordinated. You have ownership mentality without needing to do everything yourself.
• Strong communicator who translates between technical and non-technical audiences. You listen to understand, ask the right questions, and give feedback clearly.
• Embraces working with AI agents as core to your role, not optional tooling. You're comfortable with agentic workflows and iterating fast based on what the agents produce.
• Proven ability to own a complex, multi-stage process end-to-end. 3+ years in SaaS, implementation, solutions, or equivalent B2B complex-sale environments.
• Comfortable with technical depth and ambiguity. You can navigate product logic, validate technical work, and learn fast. You don't need to be an engineer, but you're not intimidated by it.
• Customer empathize with commercial thinking. You want customers to succeed AND you understand business sustainability. You balance doing what's right with doing what's feasible.
• Fluency in English (verbal and written). Additional fluency in German is a strong bonus.
• Willingness to travel for customer on-site visits required.

What We Offer:

We believe that great results come from people who feel trusted, supported and set up to do their best work. That's why we offer benefits that are meaningful and practical, designed for real life.

• Compensation - a good salary based upon knowledge and experience.
• Resources - all the tools you need for the job, including a MacBook ready from day one and a workspace in our office in Frankfurt.
• Hybrid set-up - HQ are in The Netherlands, with additional offices in Gdansk, and Germany.
• Work from home - possibility to work from home.
• Quarterly meetings - every quarter we get together for alignment, collaboration, and team building, each time in a different city.

About Elfsquad

We help manufacturers get back in control, letting them scale profitably without losing what makes them unique using our CPQ software. We do this as one team, split across The Netherlands, Poland, and Germany. Different backgrounds, same mission. Different skill sets, same vision. We solve problems together, challenge each other openly, and once we decide, we move as one squad. This is possible thanks to our core values:

What you see is what you get

We say things as they are. No fluff, no inflated promises, no Silicon Valley theatrics. We grow in a way that makes sense, with clear communication and honest expectations.

For the Makers

We exist because of our customers, the manufacturers who build complex, configurable products. Their challenges drive our product. We build software that handles their reality.

Ambitious in vision, driven in action

We choose our own course as a company. We dream big but build responsibly. Our ambition is not to grow like a hyped-up startup - but to become the best by staying true to who we are: independent,
inventive, and rooted.

Winning as one team

We win together, not alone. Our ambition is big; but our success depends on collaboration, trust, and
lifting each other up. No egos: one squad.

Interested?

Send your application and CV to hiring@elfsquad.io. For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.