Job description
We are looking for a hands-on Implementation Specialist who thrives on guiding customers through successful software implementations. At Elfsquad, you will play a critical role in ensuring our customers smoothly adopt and gain value from our CPQ software. You will act as a trusted advisor throughout the implementation journey by delivering workshops, sharing best practices, proactively checking in, and collaborating closely with both customers and internal teams.
If you are proactive, well-organized, customer-focused, and eager to grow in a dynamic, tech-driven environment, this role is for you.
Key Responsibilities:
- Guide customers through the setup and implementation of Elfsquad CPQ, ensuring a smooth and structured onboarding experience.
- Deliver customer training sessions and workshops, both online and on-site, covering configuration models, quote generation, and workflow management.
- Act as the primary point of contact during the implementation phase, proactively checking in and offering ongoing guidance, best practices, and advice.
- Provide real-time troubleshooting and hands-on support during implementations to minimize disruption to customer processes.
- Identify potential risks or bottlenecks early and collaborate with customers and internal teams to resolve technical or process-related challenges.
- Facilitate recurring implementation meetings to track progress, gather feedback, and address questions or concerns.
- Ensure customers clearly understand implementation steps and milestones to achieve value from Elfsquad CPQ as quickly as possible.
- Capture and share customer feedback, common challenges, and improvement opportunities to help continuously enhance our software and implementation approach.
What We Require
- A growth-oriented, hands-on mindset, with the eagerness to develop further as an Implementation Specialist while helping customers successfully integrate Elfsquad into their IT landscape.
- The ability to interpret complex requirements and translate them into clear, practical, and effective solutions.
- A strong affinity for technology and systems, with experience using tools such as MS Excel, ERP systems, CRM Systems.
- Experience working in a fast-paced Software or IT environment (a plus, not a requirement).
- Fluency in English and Dutch, both written and spoken.
- Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
- A structured and organized approach to work, with the ability to manage multiple projects and meet deadlines.
- A proactive, self-starter mindset with a strong sense of ownership and motivation to make an impact.
We Offer You
- A full-time job with market-conform working conditions and salary.
- Opportunities for further growth and education.
- A lot of responsibility and a diverse task package.
- An office with sociable colleagues and an informal work atmosphere.
- A cool workplace in our new office, with modern equipment.
About Elfsquad and growth possibilities
Elfsquad creates software for selling technically complex products. Our groundbreaking software guides both customers and sales through the process of configuring machines and installations. Elfsquad was founded in 2016 and is growing rapidly. This gives you plenty of opportunities for professional and personal growth.
Interested?
Send your application and CV to . For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.
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