Job description
Join the Elfsquad team as a Technical Support Specialist and play a key role in supporting our customers through first-line phone and email support. You’ll use your technical expertise to assess, prioritize, and resolve incoming tickets efficiently, ensuring minimal disruption to customer operations.
In this role, you’ll work closely with our customer experience, product, and development teams to document issues clearly, create detailed bug reports and feature requests, and help resolve more complex technical challenges.
Key Responsibilities
- Provide first-line telephone and email support, demonstrating technical expertise and exceptional customer service skills.
- Assess the importance and priority of incoming tickets, ensuring timely resolution and minimal disruption to customer operations.
- Collaborate closely with the customer experience, product, and development teams to report and resolve issues efficiently, while identifying when to delegate tasks to the appropriate teams or individuals for effective handling.
- Create and maintain clear bug reports and new feature requests, ensuring all relevant information is captured and communicated effectively to the product and development teams.
- Develop and maintain detailed documentation about the software, including its features, user guides, and troubleshooting steps, ensuring it remains up to date and easily accessible to both customers and internal teams.
- Contribute to the continuous improvement of our software by sharing customer feedback and identifying common challenges.
What We Require
- A hands-on mindset, eager to provide exceptional service and enhance customer satisfaction.
- A collaborative team player who can prioritize tasks effectively and knows when to escalate to keep things moving.
- The ability to understand and adapt to customer challenges when working with both technical and non-technical users, communicating clearly and effectively.
- A calm, patient, and solution-oriented approach, especially when handling complex issues or time-sensitive situations.
- Solid technical knowledge and expertise to troubleshoot and support software-related issues efficiently.
- Working experience in a fast-paced Software/IT company is a plus.
- Fluency in Dutch and English, both verbally and in writing.
- Are a self-starter, and, like us, are motivated to work!
Why Elfsquad
- Real ownership: You’ll be given trust, autonomy and responsibility in your role
- Purpose-driven work: Be part of an ambitious team building tech that matters to manufacturers
- Hybrid flexibility: Work from our offices in Drachten (NL) or Gdańsk (PL) or remotely
- Innovation culture: Be part of a team that helps redefine how industrial sales and customization happen in the digital age
- You matter: Seen as a person with a story and talents, not just a number in an excel sheet
We Offer You
- Competitive compensation & flexibility: Attractive salary, benefits, and remote work possibilities
- Growth & development: Career acceleration with training, tools, and mentorship
- Impact & ownership: Shape the digital transformation of manufacturing through ownership
- Vibrant & international team: Collaborative culture that celebrates achievements, professional and personal
- Modern workplace & tools: Creative, well-equipped offices designed for productivity
About Elfsquad
We build business-led CPQ software that empowers teams and evolves with product and process complexity. Our mission: transform complexity into simplicity.
We empower manufacturers with digital tools that streamline operations, enhance accuracy, and enable data-driven decisions. Elfsquad transforms sales and production by eliminating quotation errors, accelerating sales, and integrating seamlessly with existing systems.
Interested?
Send your application and CV to . For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.
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