Technical Support Specialist

Job description 

You:

• Have a hands-on mindset and genuinely enjoys helping people
• Are technically minded and comfortable troubleshooting software
• Know how to prioritize issues and stay calm under pressure
• Communicate clearly with both technical and non-technical users
• Enjoy working in a fast-moving software environment
• Take ownership and doesn’t wait to be told what to do
• Are fluent in Dutch and English
• Experience in a software / IT support role (or similar environment) at a medior level

Your Role: 

• Be the technical expert for our customers via email, and occasionally phone
• Analyze, prioritize, and resolve incoming tickets to minimize customer impact
• Translate issues into clear bug reports and feature requests for our product & engineering teams
• Work closely with Customer Experience, Product, and Engineering to ensure fast and effective solutions
• Know when to solve something yourself, enable the customer and when to escalate to keep things moving
• Create and maintain clear documentation, guides, and troubleshooting steps
• Share customer feedback and spot recurring issues to help improve out software
• You’ll have real influence on how the product evolves and how customers experience Elfsquad.

What We Offer

We believe that great results come from people who feel trusted, supported and set up to do their best work. That's why we offer benefits that are meaningful and practical, designed for real life. 

• Salary - based upon level of experience and industry knowledge
• Tools - MacBook ready from day one and ergonomically appointed workspace
• Mobility - travel reimbursement
• Hybrid set-up - you get to work from our offices in Netherlands, Poland, or Germany.
• Work from home - with a full time position you get the freedom to choose one day to work from home when it suits you best.
• Team building - in the summer we spend our breaks playing table tennis in the garden, in winter we migrate to the pool table and darts indoors.
• Friday fun - an office day for the whole company with lunch ordered, drinks and snacks ready at the end of the day to start the weekend
• Quarterly meetings - every quarter we get together for alignment, collaboration, and team building, each time in a different city.
• Annual trip abroad - every year we choose a country to go an explore together. We reflect on the past year and plan for the next one to come together. It a time to connect, step away from the norm, and come out of it refreshed and energized.
  
  

About Elfsquad

We build business-led CPQ software that empowers teams and scales with product and process complexity. Our goal is simple: to transform complexity into clarity. By helping manufacturers digitize and streamline their operations, we enable greater accuracy, faster execution, and smarter, data-driven decision-making. This is possible thanks to our core values:

What you see is what you get
We’re open, honest, and straightforward in how we work with customers and each other. We believe trust is built through clarity, integrity, and doing what we say we’ll do.

For the Makers
Everything we build starts with the real challenges manufacturers face every day. We create practical, business-led solutions that support the people designing, configuring, and delivering complex products.

Ambitious in vision, driven in action
We set bold goals and think big about the impact we want to make. At the same time, we stay grounded, take ownership, and turn ideas into meaningful results.

Winning as one team
Collaboration is at the heart of how we work, across product, engineering, sales, and customer teams. We share knowledge openly and believe the best outcomes come from moving forward together.

Interested?

Send your application and CV to hiring@elfsquad.io. For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.