The complexity of our products can no longer be described on paper; what is printed today, will be obsolete tomorrow. Additionally, on paper you will never gain all the knowledge needed to configure our products correctly; made without error and optimally fitting the customer’s needs.
Where in the past we would get stuck in lengthy sales trajectories, we now go through them in mere minutes after implementing Elfsquad. Customers used to order complex calculations or complicated pricelists. This requires both waiting- and labor time. Which are reduced enormously through a product configurator that integrates directly with your infrastructure.
When we zoom out of all of its applications, Elfsquad’s simplicity is distinctive. And solid software is the basis, of course, but the click with contacts is of equal importance.
Elfsquad turned out to be the solution, because it contains a knowledge set which practically holds the user’s hand when answering the question of what exactly is needed to fulfill customers’ wishes, and with that explains all of its different options in an infinite amount of languages.
We can state that our quotation runtime has been reduced by 50% thus far. With these final steps, we have digitized the entire pre-production process, leading to very positive results concerning our competitive position.
A configurator forces you to finetune your standardization. Salespeople present a visual and correct pitch to the customer. And the time we used to lose to work preparation must have been cut in half so far.
I'm not an IT person. It is actually doable for everyone to build a configuration model and make adjustments. That just works very well. We aimed for a quoting time of 3 hours. Now customers do that themselves. Error-free and online.
By designing the front-end tightly and slickly with Elfsquad CPQ, it is possible for us to maintain competitive pricing. A big reason to always choose for Elfsquad is that this entire portion lies completely in our own hands. I do not have to constantly call up a helpdesk or consultant. After 1 implementation day I could immediately take off.
‘During the first sales conversations we had the best feeling with Elfsquad. We did not have the idea that any other party, competitors both national and international, knew exactly what we needed.’
We can say that our quotation lead time has already been reduced by 50%. With these final steps, we have digitized the entire pre-production process, with very positive consequences for our competitive position.
Many of our international customers can now configure our product themselves. This is checked and production follow-up can begin.
Solid software is of course the basis, but the click with the contacts is also important. The integrations were discussed and there is flexibility at Elfsquad.