Customer Success Manager

Job description 

As a Customer Success Manager at Elfsquad, you’ll be the driving force behind ensuring our customers get the most value from our software. You’ll work closely with customers who are already using our configurator, digging deep into their pain points to uncover how Elfsquad can help them reach the next level. Your focus will be on building lasting relationships, driving loyalty, and ensuring long-term retention by addressing customer concerns, sharing product insights, and collaborating with the sales team on upsells and renewals. You’ll spend your days engaging with customers, tracking their usage, and offering expert advice to help them optimize the configurator and achieve even greater success.

Key Responsibilities: 

• Act as the primary point of contact for our live customers, building strong, trust-based relationships.
• Conduct regular check-ins to understand customer needs, provide support, and address underlying challenges to uncover core issues.
• Encourage customers to utilize our features and tools to gain the most value from Elfsquad.
• Work to reduce churn by addressing customer pain points and ensuring they are adding value to their organization by using our software.
• Work closely with product, implementing, support, marketing, and sales teams to enhance the customer experience.
• Identify opportunities to introduce customers to additional functionalities that align with their needs and goals.
• Contribute to the continuous improvement of our software by sharing customer feedback and identifying common challenges.
  

What We Require 

• A hands-on mindset, eager to provide exceptional service and driving customer satisfaction.
• Strong analytical skills to interpret complex information and translate it into effective solutions.
• Excellent interpersonal skills with the ability to confidently engage with people in person, conduct meaningful discussions, and build strong relationships
• Experience with customer support or customer success, ideally in a SaaS environment.
• Fluency in German and English, both verbally and in writing.
• Willingness to travel as required to engage with customers in person.
• A valid driver license.
• You are a self-starter, and, like us, are motivated to work!

We Offer You

• A full-time job with market-conform working conditions and salary.
• Opportunities for further growth and education.
• A lot of responsibility and a diverse task package.
• An office with sociable colleagues and an informal work atmosphere.
• A cool workplace in our new office, with modern equipment.

About Elfsquad and growth possibilities

Elfsquad creates software for selling technically complex products. Our groundbreaking software guides both customers and sales through the process of configuring machines and installations. Elfsquad was founded in 2016 and is growing rapidly. This gives you plenty of opportunities for professional and personal growth.

Interested?

Send your application and CV to hiring@elfsquad.io. For more information, you can contact Sofia Cotinghi at phone number 085 065 6638. Acquisition is not appreciated.