Customer Success Manager (DACH)

Job description 

Build strong relationships. Drive customer success. Make real impact.

We help companies sell complex products through smart configuration software. Real success doesn't come only from great software but also from strong partnerships and customers who truly understand how to get value from the platform.

As a Customer Success Manager, you’ll be the trusted partner for our customers. You’ll help them get the most out of Elfsquad, guide them through challenges, and ensure long-term success and satisfaction. Your work directly impacts customer retention, growth, and overall experience.If you enjoy working with people, understanding their business challenges, and helping them succeed with technology, this role is made for you.

You:

• 5+ years experience in Customer Success, Account Management (preferably SaaS or in the Manufacturing industry)
• Have a hands-on, customer-first mindset
• Enjoy building relationships and earning trust
• Can analyze customer situations and turn insights into solutions
• Communicate clearly and confidently — both verbally and in writing
• Are proactive, organized, and take ownership
• Are native German and fluent English
• Are based in the Frankfurt / Rhein-Main area
• Willing to travel to customers when needed
• Holding a valid driver’s license

Your Role: 

• Be the main point of contact for your customers and build long-term, trusted relationships
• Hold regular check-ins to understand goals, challenges, and opportunities for improvement
• Help customers get maximum value from the Elfsquad platform
• Identify risks early and work proactively to prevent churn
• Spot opportunities for upsells, expansions, and renewals, working closely with Sales
• Collaborate with Product, Implementation, Support, and Marketing teams to improve the customer journey
• Translate customer feedback into actionable insights for product improvement
• Monitor customer usage and engagement to ensure long-term success

What We Offer

We believe that great results come from people who feel trusted, supported and set up to do their best work. That's why we offer benefits that are meaningful and practical, designed for real life.

• Salary - based upon level of experience and industry knowledge
• Tools - MacBook and company phone ready from day one
• Mobility - company lease car
• Hybrid set-up - you get to work from our offices in Netherlands, Poland, or Germany.
• Work from home - with a full time position you get the freedom to choose one day to work from home when it suits you best.
• Team building - in the summer we spend our breaks playing table tennis in the garden, in winter we migrate to the pool table and darts indoors.
• Friday fun - an office day for the whole company with lunch ordered, drinks and snacks ready at the end of the day to start the weekend
• Quarterly meetings - every quarter we get together for alignment, collaboration, and team building, each time in a different city.
• Annual trip abroad - every year we choose a country to go an explore together. We reflect on the past year and plan for the next one to come together. It a time to connect, step away from the norm, and come out of it refreshed and energized.

About Elfsquad

We build business-led CPQ software that empowers teams and scales with product and process complexity. Our goal is simple: to transform complexity into clarity. By helping manufacturers digitize and streamline their operations, we enable greater accuracy, faster execution, and smarter, data-driven decision-making. This is possible thanks to our core values:

What you see is what you get
We’re open, honest, and straightforward in how we work with customers and each other. We believe trust is built through clarity, integrity, and doing what we say we’ll do.

For the Makers
Everything we build starts with the real challenges manufacturers face every day. We create practical, business-led solutions that support the people designing, configuring, and delivering complex products.

Ambitious in vision, driven in action
We set bold goals and think big about the impact we want to make. At the same time, we stay grounded, take ownership, and turn ideas into meaningful results.

Winning as one team
Collaboration is at the heart of how we work, across product, engineering, sales, and customer teams. We share knowledge openly and believe the best outcomes come from moving forward together.

Interested?

Send your application and CV to hiring@elfsquad.io. For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67. Acquisition is not appreciated.