Elfsquad - Terms of Employment

Employment contract

Every employee starts at Elfsquad with an employment contract of six months. In case of proper functioning, this employment contract will be converted into an employment contract for an indefinite period of time. Many general terms and conditions of employment are described in the contract, as well as individual agreements about salary, for example.

If you want to leave the organization, one must notify your manager in form writing and you have a one-month notice period, commencing on the first day of the next month after the cancellation date.

Of course, you then hand in the company’s resources that have been provided to you.

Working hours

At Elfsquad a standard workweek is 40-hours with a work shift of 8 hours per day. If you want to work less, then you should discuss this with your manager. At Elfsquad we work with flexible working hours. This flexibility in working hours ranges from 06:30 till 18:30. Within this time frame you are expected to fulfill your 8 hour shift.

Your break is within your own time and is at least one hour per day. We think it is important for the team feeling to have lunch together at noon. We do this from 12:00 to 12:30. Nonetheless, we think it’s also important that you can focus on your work, therefore you can spread the other half hour of free time over the rest of the day, according to your own needs.

Overtime

Overtime is sometimes necessary and if you can write those hours, it’s time for time. The first half hour is not considered as overtime. Compensation for hours that fall within the day window, but are more than 8.5 hours, is 100%. Outside of the day window and on Saturdays it is 125% and on Sundays and public holidays it is 150%.

For instance:
You start at 8:30 and with the break you would go home at 17:30. You still have to finish something and it will be 6:00 PM. Then you don’t count this as overtime. If you work until 18:30 then you are entitled to count this as half an hour overtime.

Travel time

Traveling for a business meeting, for example with a customer, is working time, if you first went to the office. If you drive directly from your home to a customer, the first hour there and the last hour back is your own time (commuting). If the one-way journey takes longer than an hour, then this is considered working time. However, This rule does not apply if you drive to a hotel the day before the appointment. That’s your own time. For the journey back, the last hour is your own time and the rest is working time. Travel time compensation is 100% time for time and no overtime surcharges apply.

For instance:
You have to be at a client by 9am and it’s a 3 hour drive. From 6 to 7 a.m. is your own time (home-work) and from 7 a.m. to 9 a.m. is considered working time. If you leave the customer at the end of the day and drive home and again it is a 3 hour drive, then 2 hours of this is, is working time and 1 hour private time (commuting). If the number of hours worked exceeds 8.5, it is overtime and this is 100% time for time.

Absenteeism

If you are unable to work, report this to your manager as soon as possible. They will report you sick to the Occupational Health and Safety Service. Once recovered, one is expected to report to this to their manager as soon as possible. They must also pass this on to the Arbodienst.

The health and safety service that Elfsquad has selected for you is called Verzuimteam. In the event of a long-term illness, they will be notified and the company doctor will contact you in consultation. This is because we have to comply with the Gatekeeper Act in the event of long-term illness.

Regulations on this can be found here.

Holiday

At Elfsquad you get 24 vacation days with full-time employment. 20 statutory and 4 non-statutory. Holidays are accrued proportionally to the contract. You plan your vacation and days off in consultation with your manager.

Holiday days not taken will lapse in accordance with the statutory regulations:

Statutory holidays expire six months after the year in which they were accrued
Non-statutory benefits expire after 5 years after the year in which they were accrued.

View the template to track vacation days here.

We ensure that the days are debited in the correct order, so that you first use your statutory and then your non-statutory ones.

Public holidays
The Elfsquad office is closed during the following holidays:

Easter Monday
Kingsday
First day of Pentecost & second day of Pentecost
Ascension Day
Christmas Day & Boxing Day
New Years Day

When special leave
Sometimes you are entitled to special leave in the event of family circumstances or for a special event, for example. In the circumstance that such an event occurs, please consult this with your supervisor. Below you will find a list of what you are entitled to in the following cases:

A wedding of yourself or of your parent, brother, sister or child = 1 day
Funeral partner = 1 week + 1 day of the funeral itself
Funeral of a relative = 1 day
Short-term care leave = in consultation
Long-term care leave = in consultation

For maternity leave, parental leave, etc., we follow the legal provisions of the Work and Care Act. You can find these here.

Pension plan

Elfsquad offers a retirement plan, where you are flexible in deciding whether you want to, and if yes- how much, you want to accumulate.

Optional CTA

Ancillary activities

If you work for Elfsquad, we would like your undivided attention. It is therefore prohibited without Elfsquad’s prior written permission to perform duties for third parties and/or to conduct business directly or indirectly for one’s own account during the term of the employment contract against payment or not directly/indirectly (see also your contract).

Social Media

Elfsquad likes to be in the spotlight. And we appreciate your help with that. Just pay attention to your language. Also, if you no longer feel comfortable with us, let your manager know personally and do not express it via social media channels. This can have serious consequences for our organization, therefore such actions will have legitimate consequences.

Salary

The salaries will be paid no later than the 25th of the following month paid monthly and the payment includes 8% holiday pay.

When you start at Elfsquad, we make agreements about your salary. After the first employment contract of 6 months, if your employment contract is converted into an employment contract for an indefinite period, we will do it again. You will then participate in the regular assessment rounds and make individual agreements about your salary growth.

Bonus

Elfsquad has a generous bonus scheme for everyone, because those who work hard should be rewarded! The goals to be achieved are set in January each year.

The bonus is an annual performance based payment. The scheme is AxBxCx 10% gross annual salary.
1. A= % achieved growth, measured in ARR, and customer satisfaction, measured in grade
2. B= % achieved team goals
3. C= % achieved individual goals

Weighting:

50% business target
15% team target
35% individual target

The scheme only applies to employees who are qualified to participate.
The gross bonus is a percentage of the gross annual salary. The same salary is used as the basis on which the holiday allowance will be calculated, meaning the holiday allowance does not impact the bonus. The percentage depends on the result stated under 1.
With regard to the company objective, the bonus percentage is determined according to the following table:

Growth according to 1A In % of the growth in ARR	Bonus Percentage
< 30 %	0 %
30-60 %	50 %
61-100 %	100 %
> 100 %	150 %

Customer Satisfaction 1A In grade from 1-10	Bonus Percentage
< 6	0 %
6-8	50 %
> 8	100 %

The individual and team objectives are determined in consultation with the team leader.
The maximum bonus that a participant can receive per year is € 15,000.
The payment takes place annually with the first remuneration after approval of the financial statement at the shareholder meeting.
The special rate, payroll tax and social security contributions apply to the bonus. The bonus is not pensionable.
A participant does not receive a bonus for the year in which he/she joined or left into employment. Upon termination of employment, there is no right to any bonus that has not yet been paid out for the previous year. The management may decide to deviate from this rule.
If the participant is on long-term sick leave, the management will make a decision about the award and amount of the bonus.
A different bonus scheme applies to Sales.
The management reserves the right to unilaterally change this bonus scheme.

Example bonus calculation:

2800> 33.600 per year (excluding vacation allowance)

100% Company target = 50%

90% Team target = 13,5%

100% Individual target = 35%

= bonus 98,5% > € 3309,60

Travel

Commuting
Elfsquad pays a commuter allowance of 0.21 cents per km, from 10 km one way and with a maximum of 50 km one way. The km’s will have to be declared and will be paid once a month. If your declared travel expenses are older than 2 month, then they are not applicable for compensation. The last working day of the month all filled data are processed to be paid with the salary for that month

Check out the template to track your mileage here.

Business trips
If you have to travel for Elfsquad, for example to a customer, you should bring a company car as much as possible. If that is not possible, you can travel with your own transport and you will be reimbursed 0.21 cents per kilometer. Parking costs are of course reimbursed. Traffic fines are for your own account and if they are made with a company car, they will be deducted from the salary. If you are on the road for a whole day for Elfsquad and you cannot be home before 19:00 in the evening, you can also eat a meal at the expense of Elfsquad. The maximum daily allowance is €30 (drinks and meals). If, after consultation, you stay overnight for a business visit, you can book a mid-range hotel with a room price up to a maximum of €90 per night. In that case too, a maximum daily allowance of €30 per day applies for drinks and a meal. The costs you have incurred will be reimbursed as soon as possible after submitting the claim.

Lease car
You are eligible for an Elfsquad car if you drive at least 10,000 km for the business (excluding home-work). Your personal contribution is €200 per month and you are allowed to drive a maximum of 10,000 km privately. Above that, the km’s are for your own account. You are obliged to keep a correct km registration.

Workplace

Telephone
Everyone who needs to be personally reachable for business purposes for Elfsquad will receive a company mobile phone with their own business number. You must return this to your manager when you leave employment.

Laptop
The functions for which it is necessary to have a laptop will be borrowed from Elfsquad. At the end of employment, it must be returned to your manager.

Training

Continuous development is important to us at Elfsquad, that’s why you receive a € 1000,- personal development budget every calendar year that you can spend on yourself to learn new skills and hone existing ones.

If you want to follow a course that helps you to do your work at Elfsquad even better or helps you improve your abilities that simultaneously contribute to your own development as well as Elfsquad’s, then go see your manager and discuss your idea right away. 9 times out of 10 you will receive permission to use your budget and to develop further. The following rules apply:

If your intended education costs more than your personal budget, your idea will be discussed in the leadership team (LT).
The full training costs will be reimbursed (books, tuition fees, exam fees, etc.), but a refund scheme does apply if you leave Elfsquad within 3 years after completing your training. And if you stop early, without a valid reason, you will have to pay the full amount back.
The same rule applies to travel costs to a training institute as to commuting.
There is no daily allowance
The time for the physical lessons (online or at a location) is working time (100%), possibly homework time or self-study time not. No overtime allowance can be claimed if the study is followed in the evenings or weekends.

Repayment arrangement:
If an Elfsquad employee decides to leave the organization within 3 years after completing the study paid by Elfsquad, a repayment arrangement applies. Are you leaving:

if your study has not yet been completed, you must repay 100% of the tuition fee
within one year after completing the study, you must repay 75% of the tuition fee
within 2 years after completing the study, you must repay 50% of the tuition fee
within 3 years after completing the study, you must repay 25% of the tuition fee

Staff pot

Conviviality is also important at Elfsquad. For that reason, € 5 per month is deducted from every employee’s salary, which goes directly to the staff pot. This staff pot is used to stock up the beverage fridge.

Appendices

In this appendix you will find important documents that apply to your work at Elfsquad:

Why Elfsquad?

Solutions

How Nice That You're Working with Us!

Employment Contract

Working Hours

Absenteeism

Holiday

Pension Plan

Ancillary Activities